Q: How do I search for a product?

A: Enter a word or phrase into the search box at the top of the screen. Use the drop-down next to the search box to search within a specific category. Then click the magnifying glass icon or press Enter. The site will return all matching products. You can also browse all products within each category by using the category links below the search box.

Q: I cannot find the product I want on the site. Can you help?

A: If you're having trouble finding the product you're looking for using the search, try browsing for the product using the “Category” filters on the left of every shopping page. If you need additional assistance, please contact Customer Service for assistance.

Q: What price will I be charged for products that are not in my local currency?

A: Foreign currency exchange data is provided. These rates are updated daily and are used to display product prices in the currency/currencies appropriate to each site. Such displayed product prices, where they occur, are provided as a convenience for our shoppers.

Q: How do I add items to my shopping cart?

A: Once you've found an item you'd like to purchase, simply click the “Place in the shopping cart” button to add to your Shopping Cart. 

Q: How do I purchase the items in my shopping cart?

A: Click the shopping cart in the upper right-hand corner of the page, then click “Checkout.” All of the products in your cart will display. Remove or adjust the quantity of any items in your cart. You will be led through the online ordering process from this page. You also have the opportunity to complete your order anytime you add something to your cart.

Q: What payment methods do you accept?

A: The main methods of payment are credit cards, debit cards, other payment methods may also be available.

Q: Do I have to pay for my order in full?

A: Yes. The total amount of all item(s) ordered will be charged in full to your selected payment method. Online orders cannot be paid for on an installment basis.

Q: How much do you charge for shipping and handling?

A:Shipping and handling is calculated in the cart and varies according to each product’s policy. You will have the opportunity to review this before completing your purchase. 

Q: Is the ordering process secure?

A: Yes! Our ordering process is totally secure from the beginning to end. Every credit card purchase is backed by our secure server technology. Our software meets industry standards and is among the best available for secured transactions. All customer information on this server is encrypted for your protection. While most pages on the site are not encrypted, you will automatically enter the secure server whenever your personal information is requested. It encrypts all of your personal information so that it cannot be read during transmission over the Internet.

Q: Can I make changes to my order after it has been submitted?

A: Our goal is to pack and ship your order as quickly as possible; therefore, we will not be able to allow changes to your order once submitted.

Q: Do I receive a confirmation for the order I placed?

A: You will receive an order confirmation email. 

Q: How can I check my order status?

A: Visit Order manage center under Personal center. Click “details” next to the order you would like to view.

For Partner Store orders: Please consult the individual store's site for details.

Q: How do I track my order?

A: If your purchase was shipped using DHL or UPS, you can track your order online. The order tracking will display the delivery date of the items you purchased.

Q: When should I expect delivery?

A: Orders placed for products usually ship within five to seven business days. 

Please consult the logistics’ website for specific details on delivery.

Q: I'm having shopping cart problems. What do I do?

A: If you are experiencing problems with your shopping cart, such as the cart showing as empty even after you have added products, this may be because of your browser cookies.