Eoceanlinks

Notice for Returning

What should I pay attention to when returning the item?
1. If you opened a dispute on EOCEANLINKS, please check your seller's address in your EOCEANLINKS account to return the items to him directly. Do not send the parcel directly to EOCEANLINKS.

2. If the seller receives the returned items but refuses to refund you, please Message EOCEANLINKS. 

3. In order to ensure the seller receives returned items and we can release the refund to you swiftly, please check the following points before shipment:

* Please pack the items well to keep them in the original condition you received them
* Remember to include the "Seller's ID", "Order No." and “Returned Goods" on the parcel
* EMS (USPS in the USA and Parcelforce in the UK）is recommended for delivery because it is comparatively cheaper and safer than other delivery companies
* Please provide a photo of the shipping details, including the shipping label and a tracking number, etc. within 7 days after seller has provided you with a return address in your EOCEANLINKS account.

Why can’t I use express shipping when returning parcels back to China? 
Parcels may be held in customs if express shipping such as DHL, UPS, FEDEX and TNT are used for returns. Please contact the seller for additional shipping options.

Why should I prepay shipping fee/postage? 
The seller is unable to give the prepaid shipping label as in different country, so we suggest you pay the shipping cost first, and send a copy of the shipping documents to your analyst (please remember to tell us your order number) or leave message to seller, we will refund the shipping cost to your EOCEANLINKS account after seller received the package.

When can I get my shipping refund? 
As soon as the seller receives the returned parcel, we will deposit your shipping fee into your EOCEANLINKS account.

What can I do if the seller doesn't want to sign the returning package? 
If you came to an agreement with the seller or EOCEANLINKS’s representative arbitrates the case for “return and refund”, but seller then refused to sign for the parcel, we will still refund your money back to you.

I returned items with a clear tracking number, why do I still need to upload shipping documents? 
This is to ensure that the seller receives your returned package without any problems. And leave a message to the seller after you have returned the items.